{"id":28904,"date":"2023-06-12T09:55:48","date_gmt":"2023-06-12T07:55:48","guid":{"rendered":"https:\/\/www.aloe-vera-cosmetic.de\/?page_id=28904"},"modified":"2023-06-12T11:14:09","modified_gmt":"2023-06-12T09:14:09","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.aloe-vera-cosmetic.de\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ &#8211; frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28904\" class=\"elementor elementor-28904\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-291050b elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"291050b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-556e0f6\" data-id=\"556e0f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd854a9 elementor-align-left elementor-widget elementor-widget-ube-banner\" data-id=\"bd854a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ube-banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"ube-banner ube-banner-layout-01\">\n        <div class=\"ube-banner-image\">\n\t\t\t            <div class=\"ube-banner-bg\" style=\"background-image : url(https:\/\/www.aloe-vera-cosmetic.de\/wp-content\/uploads\/2022\/03\/Newsletter-Anmeldeseite-EV-scaled.jpg)\">\n            <\/div>\n        <\/div>\n        <div class=\"ube-banner-content\">\n\t\t\t\t\t\t<h4 class=\"ube-banner-title\">                    <a href=\"#\">\n\t\t\t\t\t\tYou have questions?                    <\/a>\n\t\t\t\t<\/h4>\t\t\t\t\t\t                <div class=\"ube-banner-description\">\n\t\t\t\t\t<p>Feel free to browse through our FAQ here to find our answers<br \/>to the most frequently asked questions.<\/p>                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t        <\/div>\n    <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c148bd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c148bd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7267717\" data-id=\"7267717\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51d899c elementor-widget elementor-widget-spacer\" data-id=\"51d899c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aabadf1 elementor-widget elementor-widget-heading\" data-id=\"aabadf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ORDER, PAYMENT, SHIPPING<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b53670 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b53670\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6fe493\" data-id=\"b6fe493\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76c4cfd elementor-widget elementor-widget-spacer\" data-id=\"76c4cfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea5093 elementor-widget elementor-widget-heading\" data-id=\"5ea5093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">ORDER<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2888800 elementor-widget elementor-widget-toggle\" data-id=\"2888800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">There was a problem with my order<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4251\"><p><strong>You had problems with your order?<\/strong><\/p><p>Please contact us by e-mail via info@aloe-vera-cosmetic.de or call us directly.<\/p><p>Mon-Thu 08 am &#8211; 3.30 pm<br \/>Fr 08 am &#8211; 01.30 pm<br \/>+49 (0) 8803 636060<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4252\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4252\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where is my parcel?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4252\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4252\"><p>When your parcel is on its way to you, you will receive a shipping confirmation and a tracking number by email. This way you can track where your package is at any time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4253\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4253\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Kann ich auch telefonisch bestellen?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4253\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4253\"><p>For data protection reasons, a telephone order is unfortunately not allowed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4254\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4254\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4254\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4254\"><p>We can only cancel your order if it has not been shipped yet. If the package is already on its way to you, you can refuse to accept the shipment. In this case, the package will be automatically returned to us. Once the package has been returned to us, we will refund you the money via the payment method you used when placing the order. If you paid by bank transfer, please provide us with your bank details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4255\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4255\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Something is missing from my order. What do I do now?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4255\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4255\"><p>We are very sorry if something is missing in your order. Sometimes it happens that a mistake is made during packing. Perhaps we can reassure you that this happens very rarely. In such a case, please contact us by phone or e-mail (info under Contact) and let us know what exactly was missing and to which address the re-shipment should be sent. Please also tell us your order number for a better allocation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4256\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4256\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I still add products to my order or change it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4256\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4256\"><p>If your order has not yet been packed and shipped, we can still cancel it and you have the option to place your order again. Contact us as soon as possible, ideally by phone. Under +49 (0) 8803 636060 we are there for your request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"There was a problem with my order\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>You had problems with your order?<\\\/strong><\\\/p><p>Please contact us by e-mail via info@aloe-vera-cosmetic.de or call us directly.<\\\/p><p>Mon-Thu 08 am &#8211; 3.30 pm<br \\\/>Fr 08 am &#8211; 01.30 pm<br \\\/>+49 (0) 8803 636060<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where is my parcel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When your parcel is on its way to you, you will receive a shipping confirmation and a tracking number by email. This way you can track where your package is at any time.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Kann ich auch telefonisch bestellen?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For data protection reasons, a telephone order is unfortunately not allowed.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I cancel my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We can only cancel your order if it has not been shipped yet. If the package is already on its way to you, you can refuse to accept the shipment. In this case, the package will be automatically returned to us. Once the package has been returned to us, we will refund you the money via the payment method you used when placing the order. If you paid by bank transfer, please provide us with your bank details.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Something is missing from my order. What do I do now?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We are very sorry if something is missing in your order. Sometimes it happens that a mistake is made during packing. Perhaps we can reassure you that this happens very rarely. In such a case, please contact us by phone or e-mail (info under Contact) and let us know what exactly was missing and to which address the re-shipment should be sent. Please also tell us your order number for a better allocation.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I still add products to my order or change it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your order has not yet been packed and shipped, we can still cancel it and you have the option to place your order again. Contact us as soon as possible, ideally by phone. Under +49 (0) 8803 636060 we are there for your request.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e81f173 elementor-widget elementor-widget-spacer\" data-id=\"e81f173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7483716 elementor-widget elementor-widget-heading\" data-id=\"7483716\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">DELIVERY &amp; SHIPPING<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fab924c elementor-widget elementor-widget-toggle\" data-id=\"fab924c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long are the delivery times?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><p>Currently, our delivery times to foreign countries are about one week. Please take into account that there is no parcel delivery on Sundays and holidays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How much are the shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2622\"><p><strong>Shipping costs abroad<\/strong>:<br \/>&#8211; depending on zone from 13,39\u20ac to 14,81\u20ac<br \/>More information about shipping costs to foreign countries can be found <a href=\"https:\/\/www.aloe-vera-cosmetic.de\/en\/shipping\/\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How are my products packed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2623\"><p>For the sake of the environment, we do not use outer packaging. Package filling &#8211; We also pay attention to sustainability when shipping our packages. For this reason, we use recycled paper as filling material for our packages wherever possible. Products in glass containers are additionally wrapped with a cushioning foil for protection.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2624\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2624\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I change my delivery address?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2624\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2624\"><p>In your customer account you can adjust your delivery address via &#8220;Address&#8221;.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2625\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2625\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I accidentally entered a wrong shipping address<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2625\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2625\"><p>Don&#8217;t worry, this can happen. In most cases our system detects an incorrect address, which means that in most cases your package will not be sent anyway. In case of an incorrect postal code or location, you would therefore quite likely receive an email from us in the near future.<\/p><p>Of course, it can still happen that the package is misdirected to a wrong address. If you notice the incorrect address in time, it is best to contact us by e-mail or phone and tell us what we should change or add.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How long are the delivery times?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Currently, our delivery times to foreign countries are about one week. Please take into account that there is no parcel delivery on Sundays and holidays.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How much are the shipping costs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Shipping costs abroad<\\\/strong>:<br \\\/>&#8211; depending on zone from 13,39\\u20ac to 14,81\\u20ac<br \\\/>More information about shipping costs to foreign countries can be found <a href=\\\"https:\\\/\\\/www.aloe-vera-cosmetic.de\\\/en\\\/shipping\\\/\\\">here<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How are my products packed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For the sake of the environment, we do not use outer packaging. Package filling &#8211; We also pay attention to sustainability when shipping our packages. For this reason, we use recycled paper as filling material for our packages wherever possible. Products in glass containers are additionally wrapped with a cushioning foil for protection.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I change my delivery address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In your customer account you can adjust your delivery address via &#8220;Address&#8221;.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I accidentally entered a wrong shipping address\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Don&#8217;t worry, this can happen. In most cases our system detects an incorrect address, which means that in most cases your package will not be sent anyway. In case of an incorrect postal code or location, you would therefore quite likely receive an email from us in the near future.<\\\/p><p>Of course, it can still happen that the package is misdirected to a wrong address. If you notice the incorrect address in time, it is best to contact us by e-mail or phone and tell us what we should change or add.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e375d0 elementor-widget elementor-widget-spacer\" data-id=\"0e375d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d05495 elementor-widget elementor-widget-heading\" data-id=\"5d05495\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">PAYMENT<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd626f elementor-widget elementor-widget-toggle\" data-id=\"2cd626f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4701\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4701\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What payment options do I have?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4701\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4701\"><ul><li>Payment via Paypal<\/li><li>Payment via Klarna invoice<\/li><li>Payment in advance (your order will be processed upon receipt of payment)<\/li><li>Payment by credit card (Visa, Mastercard)<\/li><\/ul><p><em>You can find more information about payment <a href=\"https:\/\/www.aloe-vera-cosmetic.de\/en\/payment\/\">here<\/a>.<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4702\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4702\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Welche Bankverbindung soll ich f\u00fcr die Bezahlung per Vorauskasse verwenden?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4702\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4702\"><p>Hypo Vereinsbank Weilheim<br \/>IBAN: DE51 7032 1194 0351 7590 38<br \/>BIC: HYDEMM 466<\/p><p><strong>Reason for payment<\/strong>: Invoice number<\/p><p>Please transfer the invoice amount within 14 days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4703\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4703\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">There have been problems with payment<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4703\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4703\"><p><strong>You had problems with the payment process?<\/strong><\/p><p>Then contact us by e-mail at info@aloe-vera-cosmetic.de or call us directly.<\/p><p>Mon-Thu 08 am &#8211; 3.30 pm<br \/>Fr 08 am &#8211; 13.30 pm<br \/>+49 (0) 8803 636060<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4704\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4704\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I also pay by invoice?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4704\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4704\"><p>Unfortunately, payment on account is not possible. The circumstance is due to a number of shipped packages that were never paid. For this reason, we now only offer the options Klarna or Paypal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What payment options do I have?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>Payment via Paypal<\\\/li><li>Payment via Klarna invoice<\\\/li><li>Payment in advance (your order will be processed upon receipt of payment)<\\\/li><li>Payment by credit card (Visa, Mastercard)<\\\/li><\\\/ul><p><em>You can find more information about payment <a href=\\\"https:\\\/\\\/www.aloe-vera-cosmetic.de\\\/en\\\/payment\\\/\\\">here<\\\/a>.<\\\/em><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Welche Bankverbindung soll ich f\\u00fcr die Bezahlung per Vorauskasse verwenden?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Hypo Vereinsbank Weilheim<br \\\/>IBAN: DE51 7032 1194 0351 7590 38<br \\\/>BIC: HYDEMM 466<\\\/p><p><strong>Reason for payment<\\\/strong>: Invoice number<\\\/p><p>Please transfer the invoice amount within 14 days.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"There have been problems with payment\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>You had problems with the payment process?<\\\/strong><\\\/p><p>Then contact us by e-mail at info@aloe-vera-cosmetic.de or call us directly.<\\\/p><p>Mon-Thu 08 am &#8211; 3.30 pm<br \\\/>Fr 08 am &#8211; 13.30 pm<br \\\/>+49 (0) 8803 636060<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I also pay by invoice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Unfortunately, payment on account is not possible. The circumstance is due to a number of shipped packages that were never paid. For this reason, we now only offer the options Klarna or Paypal.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b312d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b312d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d761fc\" data-id=\"4d761fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-910c232 elementor-widget elementor-widget-spacer\" data-id=\"910c232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0bc50f elementor-widget elementor-widget-heading\" data-id=\"a0bc50f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ABOUT COSMETIC TRATZ &amp; OUR PRODUCTS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-103c384 elementor-widget elementor-widget-toggle\" data-id=\"103c384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1701\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1701\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Which products are vegan?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1701\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1701\"><p>All our products are generally not tested on animals.<br \/>Our explicitly vegan products are marked with the vegan icon.<br \/><img decoding=\"async\" class=\"wp-image-25970 alignnone\" src=\"https:\/\/www.aloe-vera-cosmetic.de\/wp-content\/uploads\/2023\/01\/Element-52b8.png\" alt=\"\" width=\"50\" height=\"47\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1702\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1702\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How high is the aloe vera content in the products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1702\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1702\"><p>The aloe vera content of the products is completely different.<br \/>The most aloe vera content is contained in our Super Gel and our Liquid Gel (liquid form of the Super Gel).<br \/>Here, the aloe vera content is 99.8%.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1703\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1703\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the shelf life of the products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1703\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1703\"><p>Our products have a shelf life of at least 12 months when opened. You can recognize this by the cream jar symbol on our products.<\/p><p><em>As long as the smell, color or consistency of the products do not show any noticeable changes, our products can be used without hesitation.<\/em><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1704\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1704\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I dispose of empty packaging?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1704\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1704\"><p>How to properly dispose of our packaging, you can read <a href=\"https:\/\/www.aloe-vera-cosmetic.de\/en\/separating-for-the-environment-the-correct-disposal-of-cosmetics-packaging\/\">here<\/a>.<\/p><p><em>The tubes of our White Silk Lotion, After Sun Lotion and Nature Shampoo are recyclable!<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Which products are vegan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All our products are generally not tested on animals.<br \\\/>Our explicitly vegan products are marked with the vegan icon.<br \\\/><img class=\\\"wp-image-25970 alignnone\\\" src=\\\"https:\\\/\\\/www.aloe-vera-cosmetic.de\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Element-52b8.png\\\" alt=\\\"\\\" width=\\\"50\\\" height=\\\"47\\\" \\\/><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How high is the aloe vera content in the products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The aloe vera content of the products is completely different.<br \\\/>The most aloe vera content is contained in our Super Gel and our Liquid Gel (liquid form of the Super Gel).<br \\\/>Here, the aloe vera content is 99.8%.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the shelf life of the products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our products have a shelf life of at least 12 months when opened. You can recognize this by the cream jar symbol on our products.<\\\/p><p><em>As long as the smell, color or consistency of the products do not show any noticeable changes, our products can be used without hesitation.<\\\/em><\\\/p><p>\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I dispose of empty packaging?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>How to properly dispose of our packaging, you can read <a href=\\\"https:\\\/\\\/www.aloe-vera-cosmetic.de\\\/en\\\/separating-for-the-environment-the-correct-disposal-of-cosmetics-packaging\\\/\\\">here<\\\/a>.<\\\/p><p><em>The tubes of our White Silk Lotion, After Sun Lotion and Nature Shampoo are recyclable!<\\\/em><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a56d93 elementor-widget elementor-widget-spacer\" data-id=\"2a56d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc00210 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc00210\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0e6eed9\" data-id=\"0e6eed9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d0fba22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d0fba22\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ce924c2\" data-id=\"ce924c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6c08b7 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a6c08b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ebene_2\" viewBox=\"0 0 52.39 70\"><defs><style>.cls-1,.cls-2{fill:#706f6f;}.cls-2{stroke:#fff;stroke-miterlimit:10;}<\/style><\/defs><g id=\"Ebene_1-2\"><g><path class=\"cls-2\" d=\"m31.6,32.7c-.39-.39-1.03-.39-1.43,0-.94.94-2.19,1.46-3.51,1.46s-2.58-.52-3.51-1.46c-.39-.39-1.03-.39-1.43,0s-.39,1.03,0,1.43c1.32,1.32,3.08,2.05,4.94,2.05s3.62-.73,4.94-2.05c.39-.39.39-1.03,0-1.43\"><\/path><path class=\"cls-2\" 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class=\"cls-1\" d=\"m21.41,23.49c.56,0,1.01.45,1.01,1.01s-.45,1.01-1.01,1.01-1.01-.45-1.01-1.01.45-1.01,1.01-1.01\"><\/path><path class=\"cls-1\" d=\"m31.57,23.49c.56,0,1.01.45,1.01,1.01s-.45,1.01-1.01,1.01-1.01-.45-1.01-1.01.45-1.01,1.01-1.01\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0fa3f0c\" data-id=\"0fa3f0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ca53bc elementor-widget elementor-widget-heading\" data-id=\"4ca53bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">YOUR QUESTION COULD NOT BE ANSWERED BY OUR FAQ?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f787fb elementor-widget elementor-widget-text-editor\" data-id=\"9f787fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Then please contact our Customer Service with your question via our <a href=\"https:\/\/www.aloe-vera-cosmetic.de\/en\/contact\/\"><strong>contact form<\/strong><\/a>.<\/p><p>Or contact us directly by e-mail (info@aloe-vera-cosmetic.de) or by phone +49 (0) 8803 636060.<\/p><p>You can reach us<br \/>Mon-Thu from 08 am to 4 pm<br \/>Fridays from 08 am to 01.30 pm<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee8e255 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee8e255\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-761f0f8\" data-id=\"761f0f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b77c8a5 elementor-widget elementor-widget-spacer\" data-id=\"b77c8a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20da85c elementor-widget elementor-widget-text-editor\" data-id=\"20da85c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><em>Important notes<\/em><\/strong><\/p><p><strong><em>Please note.<\/em><\/strong><\/p><p><em>Cosmetic Tratz products are not medicines. Consult your physician if you have any health problems.<\/em><\/p><p><em>Cosmetic Tratz products are not intended to treat or cure diseases. Cosmetic Tratz accepts no liability for disadvantages or damage resulting from failure to observe this advice.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>You have questions? Feel free to browse through our FAQ here to find our answersto the most frequently asked questions. ORDER, PAYMENT, SHIPPING ORDER There was a problem with my order You had problems with your order? Please contact us by e-mail via info@aloe-vera-cosmetic.de or call us directly. Mon-Thu 08 am &#8211; 3.30 pmFr 08 [&hellip;]<\/p>\n","protected":false},"author":957,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-28904","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - frequently asked questions - Aloe-Vera Cosmetic Tratz<\/title>\n<meta name=\"description\" content=\"You have questions? Feel free to browse through our FAQ here to find our answersto the most frequently asked questions. 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